Terms & Conditions

These terms govern access to the Fivestar Minicab website, passenger app, driver app and related booking or delivery features. Separate driver, fleet, business or promotional terms may also apply.

Fivestar Minicab provides technology that enables users to request services from eligible transport or delivery providers. The precise contracting model is confirmed and described consistently with the operator's licensing structure in each area.

Users must provide accurate details, keep accounts secure and meet any minimum-age or legal-capacity requirement. You are responsible for activity conducted through your account unless caused by our breach.

A booking request is not accepted until confirmed through the app. Availability, estimated arrival times and vehicle categories are not guaranteed.

The app will show the pricing basis before confirmation where practicable. Final charges may include time, distance, waiting, tolls, airport charges, cleaning, damage, cancellation or other clearly disclosed amounts.

Cancellations are governed by the Booking and Cancellation Policy. Fees may apply after a driver accepts, begins travelling or waits at the pickup point.

Users must comply with the law, these terms and the User Guidelines. Unsafe, abusive, discriminatory, fraudulent or illegal behaviour is prohibited.

We aim to support accessible travel and comply with applicable equality duties. Users should select available accessibility options or contact support where assistance is required.

Drivers and Fivestar Minicab will take reasonable steps to facilitate return, but neither guarantees recovery. Reasonable return costs may be payable where permitted.

Senders are responsible for lawful contents, accurate recipient information and suitable packaging. Prohibited or unsafe items must not be sent.

Promotions may have eligibility, time, location, account and usage restrictions. They have no cash value unless stated and may be withdrawn where misuse is suspected.

We may restrict or close accounts to protect users, investigate concerns, comply with law or enforce these terms. Where appropriate, we will explain the reason and available review process.

Fivestar Minicab branding, software and content are protected by intellectual-property laws. Users receive a limited, revocable, non-transferable right to use the service for its intended purpose.

Maps, payments, app stores, communications and other features may be supplied by third parties under their own terms and privacy notices.

Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Other limitations are drafted to reflect the final contracting model and applicable consumer law.

These terms do not affect mandatory rights under applicable consumer-protection law.

We may update these terms for legal, regulatory, safety or service reasons. Material changes will be communicated through appropriate channels.

The governing law and courts clause should reflect the user's jurisdiction and mandatory consumer jurisdiction rules.

Questions about these terms should be sent to [LEGAL OR SUPPORT EMAIL] or via our Contact page.