Privacy Policy — Fivestar Minicab

1. About This Policy

This policy explains how [LEGAL COMPANY NAME] trading as Fivestar Minicab ("Fivestar Minicab", "we", "us") collects, uses, shares and protects personal data when you use our websites, passenger app, driver app, delivery services and support channels.

Controller details: [REGISTERED ADDRESS] · [PRIVACY EMAIL] · [DATA PROTECTION REGISTRATION NUMBER]

2. Personal Data We May Collect

Identity and contact data, including name, date of birth, address, email and mobile number.

Account data, including login credentials, preferences, profile image and verification status.

Journey and delivery data, including pickup, destination, route, timestamps, booking history and service notes.

Location data from your device while you use relevant app features, subject to permissions.

Payment and transaction data. Full card details are generally processed by authorised payment providers.

Driver and courier data, including licences, insurance, vehicle records, right-to-work evidence and background-check information where lawful.

Communications, complaints, ratings, support messages and call records where recording is notified.

Technical data, including device identifiers, IP address, app version, diagnostics, cookies and security logs.

Safety and incident data, including accident reports, fraud indicators and information provided to emergency or regulatory bodies.

3. How We Use Personal Data

To create and administer accounts.

To connect users with drivers, couriers and service providers.

To calculate estimates, process bookings, payments, refunds and receipts.

To provide live location, navigation, communication and support features.

To verify driver, courier and vehicle eligibility.

To prevent fraud, protect users and investigate incidents or complaints.

To meet legal, tax, insurance, licensing and regulatory obligations.

To improve service quality, app performance and customer experience.

To send service messages and, where permitted, marketing communications.

4. Lawful Bases

Depending on the activity, we rely on performance of a contract, compliance with legal obligations, legitimate interests, consent, and the protection of vital interests. Where special-category or criminal-offence data is processed, we will identify an additional lawful condition.

5. Sharing Personal Data

Drivers, couriers, fleet partners and passengers as needed to complete a booking.

Payment, identity, communications, mapping, hosting, analytics and customer-support providers.

Insurers, professional advisers, auditors and fraud-prevention organisations.

Local licensing authorities, regulators, courts, police and emergency services where required or justified.

A buyer, investor or successor as part of a lawful corporate transaction.

6. International Transfers

Where data is transferred outside your home country, we will use an applicable adequacy decision, standard contractual clauses, an international data transfer agreement, or another lawful safeguard.

7. Retention

We retain personal data only for as long as needed for the purposes described, including legal, tax, licensing, insurance, safety and dispute-resolution requirements. Detailed retention periods are set out in an internal retention schedule.

8. Your Rights

Access your personal data.

Correct inaccurate or incomplete data.

Request erasure in applicable circumstances.

Restrict or object to certain processing.

Receive portable data where the right applies.

Withdraw consent without affecting earlier lawful processing.

Complain to your local data protection authority.

9. Security

We use proportionate technical and organisational measures to protect personal data. No internet or mobile service is completely secure, so users should protect passwords, devices and verification codes.

10. Children

The service is not intended for children to create independent accounts unless expressly supported and lawfully implemented. Adults arranging journeys for children must follow applicable safeguarding and account rules.

11. Cookies

Our website may use essential, analytics, preference and marketing cookies. Non-essential cookies will be used only where the required consent has been obtained.

12. Contact & Complaints

Contact [PRIVACY EMAIL] with privacy questions or rights requests, or via our Contact page. You may also complain to your local data protection authority.