FAQs
Frequently Asked Questions
Can't find what you're looking for? Contact our support team directly.
Booking
Download the passenger app, enter your mobile number and email address, and complete the verification steps shown.
Enter your pickup and destination, select an available vehicle option, review the estimate and confirm.
The app will explain whether the displayed amount is fixed or estimated. Changes to destination, stops, waiting time, tolls, airport fees or exceptional circumstances may change the final amount.
Advance booking may be available in selected areas. It does not guarantee that a particular driver will accept the journey.
Check the driver's name, photograph, vehicle registration and vehicle details in the app before entering.
Open the active booking and select Cancel. A fee may apply if a driver has accepted, travelled towards you or waited at pickup.
The app may search for another driver or invite you to make a new request. You will not be charged for a journey that did not take place, except where a separate valid charge applies.
Payments
Available methods may include debit or credit card, supported digital wallets and cash in selected areas.
Receipts are available in the app and may also be sent to your registered email address.
Safety
Where available, select the relevant accessibility option or contact support. Availability varies by location and time.
Drivers must follow applicable legal duties concerning assistance dogs. Report any refusal to support with the booking details.
Use the in-app safety or support option. In an emergency, call your local emergency number first.
Use the booking history or contact support. We cannot guarantee recovery, but we will help facilitate contact where lawful and safe.
Driving
Apply through the Become a Driver page and provide the licensing, identity, insurance and vehicle documents required for your operating area.
Verification may be awaiting documents, external checks or licensing confirmation. Check the Driver app or contact driver support.