How Can We Help?
Contact the Fivestar Minicab support team for booking questions, account help, payment enquiries, driver support, accessibility requests or safety concerns.
Send Us a Message
Fill out the form and our team will get back to you shortly.
Fivestar Minicab Contact Details
Emergency Information
Fivestar Minicab is not an emergency service. If there is an immediate risk to life or safety, call your local emergency number. Report any related booking to us after you are safe.
Complaints
Please include your booking reference, date, approximate time, pickup area and a clear description of the issue. We will acknowledge and investigate complaints in line with our published complaints procedure.
Quick Answers
Lost property?
Use the booking history or contact support. We cannot guarantee recovery, but we will help facilitate contact where lawful and safe.
Need a receipt?
Receipts are available in the app and may also be sent to your registered email address.
Safety concern?
Use the in-app safety or support option. In an emergency, call your local emergency number first.